Customer experience platform

Thefeedbackoperatingsystemforenterprise.

Build surveys. Collect responses. See what matters. Close the loop, in one enterprise platform, without stitching together four separate tools.

Request demo Get started

Survey Builder · Logic-first◆Any channel · Any device◆Response-level analytics◆Actions with full context

Survey Builder ◆ Feedback Collection ◆ Survey Analytics ◆ Actions & Automation ◆ Dashboards ◆ Voice of Customer ◆ NPS · CSAT · CESSurvey Builder ◆ Feedback Collection ◆ Survey Analytics ◆ Actions & Automation ◆ Dashboards ◆ Voice of Customer ◆ NPS · CSAT · CESSurvey Builder ◆ Feedback Collection ◆ Survey Analytics ◆ Actions & Automation ◆ Dashboards ◆ Voice of Customer ◆ NPS · CSAT · CES

Saved Views ◆ Cross-filters ◆ Skip Logic ◆ Form Sub-fields ◆ Response Grid ◆ Exports ◆ Readiness Checks ◆ Runtime PreviewSaved Views ◆ Cross-filters ◆ Skip Logic ◆ Form Sub-fields ◆ Response Grid ◆ Exports ◆ Readiness Checks ◆ Runtime PreviewSaved Views ◆ Cross-filters ◆ Skip Logic ◆ Form Sub-fields ◆ Response Grid ◆ Exports ◆ Readiness Checks ◆ Runtime Preview

Inside the workspace

One platform. Every signal. Real product surface.

Sinova360 · Production workspace

Voice of Customer · Q4 NPS

2,847 responses today · Last save 12:31 · v3 draft

Saved 12:31workspace.sinova360.com / programs / nps-q4

●Q03 · NPS · Required

How likely are you to recommend Sinova360 to a colleague?

Not likely at allExtremely likely

labelStrategy: endpoints_only•scale 0–10•display: numbers

NPS

67+3 wk

CSAT

4.65-pt

CES

2.1easier ↓

Response rate

38%+2.1pp

Live responsesStream

Sarah M.· Retail

NPS 92m

Marcus J.· Finance

NPS 75m

Lin H.· Healthcare

NPS 108m

Priya R.· Tech

NPS 814m

Program active · responses synced3 channels · 12 saved views · 4 follow-ups open

Platform

Built for enterprises that need to act on what customers actually said.

Most feedback platforms stop at the chart. Sinova360 keeps every response intact: who answered, what they said, the channel they used, and the team that needs to follow up.

How a response flows

Every response travels four stages.

Watch a single response move from collection through analysis to follow-up.

Received.

The response is stored with its question, the respondent's details, the channel it came through, and a timestamp. Nothing about the original answer is lost.

→ NPS 9/10 · Sarah M. · Retail

Received

Categorized

Analyzed

Acted

question types

select, matrix, rating, NPS, form, text…

platform modules

from builder to action, one system

steps per loop

build → collect → analyze → act

connected system

not four tools stitched together

Five modules. One feedback loop.

See all products

Survey Builder

Logic, pages, scales, forms, NPS, CSAT, CES, and a live preview before any respondent sees the survey.

Questionnaires that earn response.

Feedback Collection

Branded survey pages, web links, and collector settings that read cleanly on every channel and device.

The moment between question and answer.

Survey Analytics

Charts, filterable response grids, and saved views, with one-click drill-through from any chart to the exact responses behind it.

Click a chart. Read the response.

Actions & Automation

Create work from responses, route issues to teams, keep the customer context attached to every action.

Close the loop, always.

Dashboards & Reporting

Repeatable dashboards, exports, and leadership-ready reports built directly from live survey responses.

Feedback that earns the review meeting.

Four moves. One system.

Build

Design questionnaires with the right structure, logic, and QA checks.

Collect

Launch a branded survey on the web, by link, or through whichever channel reaches your audience.

Analyze

Inspect charts, grids, filters, and saved views, and click through to the exact response behind any number.

Act

Create follow-up tasks, route to the right team, keep context attached.

One platform, four focused programs.

All solutions

Voice of customer

Run NPS, CSAT, CES, and close the loop.

One platform for surveys, contact capture, and routed recovery, so detractors don't sit in a queue.

NPS, CSAT, CES with shared scale logic
Contact form sub-fields land as analytics columns
Low-score follow-up auto-routes to the right team

Explore Customer Experience

NPS · this quarter

+64↑ +3 vs Q3

71%

Promoters

17%

Passives

12%

Detractors

Open recovery tickets

7routed today

@ Account team3

@ CX lead2

@ Support2

Structured studies

Quotas, matrices, and clean datasets.

Designed for studies that need rigor: segment quotas, ranking, matrices, and exports analysts trust.

Live quota fill across segments
Ranking + matrix question types
Clean CSV / Parquet exports ready for analysis

Explore Market Research

Quota fill · live

18–24

92%

25–34

87%

35–44

64%

45–54

41%

55+

28%

Dataset · ready

study_2026q2.csv2.4 MB

respondents.parquet892 KB

codebook.json14 KB

Export ready

People programs

Pulses, eNPS, and confidential follow-up.

Run pulses without breaking anonymity. Themes surface across teams while individual responses stay private.

Pulse, eNPS, lifecycle templates
Anonymous comment themes auto-grouped
Confidential follow-up routing for HR

Explore Employee Experience

eNPS · pulse

+32

Anonymous themes

growth pathmanager 1:1sship cadencetoolingremote rhythmcomp clarity

Engagement by team

Eng

Prod

Sales

Support

Ops

Cohort sizes hidden below 8 respondents · confidentiality preserved

Live events

Session quality, speaker scores, action.

From session feedback to post-event task queues. One workspace per event, real-time dashboards on-site.

Session-level quality scores
Speaker / venue feedback panels
Post-event action items routed to organisers

Explore Event Management

Session quality · live

Opening keynote

Product workshop

AI panel

Closing remarks

Post-event actions

Production

Adjust audio at room B for day 2

Speaker ops

Re-book panellist for AI track

Hospitality

More vegetarian options at lunch

Enterprise ready·GDPR-aligned·Role-based access·Audit logging

Start your first feedback program today.

Request a demo and see how Sinova360 connects every customer response to the team that needs to act on it.

Request demo Get started

preparing your workspaceloading dashboardssyncing latest responsesalmost ready

Sinova360

Sinova360

Customer experience platform

Thefeedbackoperatingsystemforenterprise.

Build surveys. Collect responses. See what matters. Close the loop, in one enterprise platform, without stitching together four separate tools.

Request demo Get started

Survey Builder · Logic-first◆Any channel · Any device◆Response-level analytics◆Actions with full context

Inside the workspace

One platform. Every signal. Real product surface.

Sinova360 · Production workspace

Voice of Customer · Q4 NPS

2,847 responses today · Last save 12:31 · v3 draft

Saved 12:31workspace.sinova360.com / programs / nps-q4

●Q03 · NPS · Required

How likely are you to recommend Sinova360 to a colleague?

Not likely at allExtremely likely

labelStrategy: endpoints_only•scale 0–10•display: numbers

NPS

67+3 wk

CSAT

4.65-pt

CES

2.1easier ↓

Response rate

38%+2.1pp

Live responsesStream

Sarah M.· Retail

NPS 92m

Marcus J.· Finance

NPS 75m

Lin H.· Healthcare

NPS 108m

Priya R.· Tech

NPS 814m

Program active · responses synced3 channels · 12 saved views · 4 follow-ups open

Platform

Built for enterprises that need to act on what customers actually said.

Most feedback platforms stop at the chart. Sinova360 keeps every response intact: who answered, what they said, the channel they used, and the team that needs to follow up.

How a response flows

Every response travels four stages.

Watch a single response move from collection through analysis to follow-up.

Received.

The response is stored with its question, the respondent's details, the channel it came through, and a timestamp. Nothing about the original answer is lost.

→ NPS 9/10 · Sarah M. · Retail

Received

Categorized

Analyzed

Acted

question types

select, matrix, rating, NPS, form, text…

platform modules

from builder to action, one system

steps per loop

build → collect → analyze → act

connected system

not four tools stitched together

Five modules. One feedback loop.

See all products

Survey Builder

Logic, pages, scales, forms, NPS, CSAT, CES, and a live preview before any respondent sees the survey.

Questionnaires that earn response.

Feedback Collection

Branded survey pages, web links, and collector settings that read cleanly on every channel and device.

The moment between question and answer.

Survey Analytics

Charts, filterable response grids, and saved views, with one-click drill-through from any chart to the exact responses behind it.

Click a chart. Read the response.

Actions & Automation

Create work from responses, route issues to teams, keep the customer context attached to every action.

Close the loop, always.

Dashboards & Reporting

Repeatable dashboards, exports, and leadership-ready reports built directly from live survey responses.

Feedback that earns the review meeting.

Four moves. One system.

Build

Design questionnaires with the right structure, logic, and QA checks.

Collect

Launch a branded survey on the web, by link, or through whichever channel reaches your audience.

Analyze

Inspect charts, grids, filters, and saved views, and click through to the exact response behind any number.

Act

Create follow-up tasks, route to the right team, keep context attached.

One platform, four focused programs.

All solutions

Voice of customer

Run NPS, CSAT, CES, and close the loop.

One platform for surveys, contact capture, and routed recovery, so detractors don't sit in a queue.

NPS, CSAT, CES with shared scale logic
Contact form sub-fields land as analytics columns
Low-score follow-up auto-routes to the right team

Explore Customer Experience

NPS · this quarter

+64↑ +3 vs Q3

71%

Promoters

17%

Passives

12%

Detractors

Open recovery tickets

7routed today

@ Account team3

@ CX lead2

@ Support2

Structured studies

Quotas, matrices, and clean datasets.

Designed for studies that need rigor: segment quotas, ranking, matrices, and exports analysts trust.

Live quota fill across segments
Ranking + matrix question types
Clean CSV / Parquet exports ready for analysis

Explore Market Research

Quota fill · live

18–24

92%

25–34

87%

35–44

64%

45–54

41%

55+

28%

Dataset · ready

study_2026q2.csv2.4 MB

respondents.parquet892 KB

codebook.json14 KB

Export ready

People programs

Pulses, eNPS, and confidential follow-up.

Run pulses without breaking anonymity. Themes surface across teams while individual responses stay private.

Pulse, eNPS, lifecycle templates
Anonymous comment themes auto-grouped
Confidential follow-up routing for HR

Explore Employee Experience

eNPS · pulse

+32

Anonymous themes

growth pathmanager 1:1sship cadencetoolingremote rhythmcomp clarity

Engagement by team

Eng

Prod

Sales

Support

Ops

Cohort sizes hidden below 8 respondents · confidentiality preserved

Live events

Session quality, speaker scores, action.

From session feedback to post-event task queues. One workspace per event, real-time dashboards on-site.

Session-level quality scores
Speaker / venue feedback panels
Post-event action items routed to organisers

Explore Event Management

Session quality · live

Opening keynote

Product workshop

AI panel

Closing remarks

Post-event actions

Production

Adjust audio at room B for day 2

Speaker ops

Re-book panellist for AI track

Hospitality

More vegetarian options at lunch

Enterprise ready·GDPR-aligned·Role-based access·Audit logging

Start your first feedback program today.

Request a demo and see how Sinova360 connects every customer response to the team that needs to act on it.

Request demo Get started