NPS, CSAT, CES, contact capture, and routed recovery, in one workspace. Detractors don't sit in a queue. Promoters don't go unrecognized.
See the work
The NPS recovery journey
The loop
Inside the program
Pillar capabilities
Each metric is a first-class question type with native scale handling, consistent from builder to runtime to analytics to export.
Form questions collect name, email, phone, address as distinct sub-fields. They land as separate analytics columns. No JSON parsing, no string splitting.
NPS ≤ 6 opens a task. Account tier + history + open text + contact arrive together. The first reply happens fast, without anyone chasing the queue.
NPS ≥ 9 with marketing consent triggers a draft testimonial card for review. Auto-tagged for case-study consideration. Routes to the growth queue.
Also in CX
NPS trend, response volume, ticket count, completion rate on one page.
Channel, product, region, date, segment. Combine + save the view.
NPS, CSAT, CES, exit. One platform across the customer journey.
Roll up every response from one customer over time.
Onboarding, support, renewal: feedback per stage, mapped.
Attach tier, ARR, and history from your contact records to each response.
Who runs CX on Sinova360
Quarterly NPS pulse + always-on CSAT after support tickets.
Detractor recovery closes 94% of opened tickets within SLA. NPS up 9pts YoY without a separate ticketing tool.
Per-engagement CSAT + onboarding CES + annual relationship NPS.
Three programs, one workspace, same dashboards. Exec QBR opens auto-scheduled every Monday morning.
Post-purchase NPS + 30-day CES + exit survey on cancellation.
Promoter activation drives steady case-study leads. Churn signals surface before the cancel button, early enough to act.
Start the loop
See how Sinova360 connects survey response to routed recovery, without a separate ticketing tool.