MANIFESTO

PRODUCT · ACTIONS & AUTOMATION

Own the next move.

Sinova360 turns responses into routed follow-up tickets with owners and SLAs, plus templated email follow-ups. Configure with IF → THEN. Close the loop without thinking about it.

Request demo See the rules

Rule engine · IF → THEN

Every response is a signal. Decide what happens next.

Condition

IF · NPS ≤ 6

NPS question answered
Score is 0, 1, 2, 3, 4, 5 or 6
Survey is Q4 NPS Pulse

Then · chain

Open task in CX queue · assignee = on-call CX lead
Attach response context · score + open text + contact
Email the CX lead · subject = '[Detractor] ' + account name

+ Compose IF/THEN rules with 14 condition types — route tickets and send email follow-ups

Owners, not observers

The value of feedback grows the moment someone owns the next move.

ACTIONS MANIFESTO—

The right movehappens fast.

SINOVA360 · 60-SECOND MEDIAN REACTION TIME

Condition types

Routing rules

94%

SLA hit rate

Avg resolution

Inside the queue

The view from the team that closes the loop.

Queues

Exec escalation4

CX recovery12

Support follow-up7

Growth signal18

CX recovery queue · 12 openSLA hit · 94%

T-148Detractor · Acme Corp · enterprise@cx-leadDue 2h

T-147Re-engage CSAT 1 · Northwind@supportDue 1d

T-145VIP escalation · Initech@execDue 24h

T-143Promoter testimonial draft@growthNo SLA

T-141Detractor · multi-touchpoint@cx-leadDue 6h

Avg resolution · 6h 22mAudit log: 12 events

Pillar capabilities

Four moves the platform owns.

01Tasks with context1 / 4

Every task carries the story behind the score.

Question, answer, score, contact, account tier, journey history, all attached. The person resolving never has to ask the customer to repeat themselves.

Full response context inline
Account tier + ARR + history attached
Tracked open → in progress → resolved → closed

Task · T-148SLA 4h

Detractor: Acme Corp · enterprise

Score

NPS · 3

Account

Acme · $180k ARR

Assignee

@cx-lead

Opened

2 min ago

"Migration support was unresponsive for 3 days. We almost rolled back."

02Priority routing2 / 4

Critical tickets route automatically. No manual triage.

Detractors to CX lead. eNPS drops to people teams. Venue issues to event ops. Compose multi-condition rules with 14 operators.

14 condition operators, nested groups
Per-queue SLA windows
Stateful (won't re-route an open task)

Routing rules5 active

NPS ≤ 4 + EnterpriseExec queue · SLA 48h

NPS ≤ 6 + Mid-marketCX queue

CSAT ≤ 2 + ContactSupport queue

Promoter NPS ≥ 9Growth queue

03Email follow-ups3 / 4

Templated email follow-ups to the team that owns it.

Send a templated email to the internal owner the moment a matching response lands, with the score, answer, and contact merged in. Triggers fire on the response: no batching, no delay.

Templated subject + body with response variables
Routed to the owning team or individual
Fires on the response, not on a nightly batch

Email follow-up · to @cx-leadjust now

From: Sinova360 · To: cx-lead@acme.com

[Detractor] New detractor: NPS 3 from Acme Corp

• Enterprise · $180k ARR
• Ticket opened in CX queue · @cx-lead
• SLA 4h

Open ticketView response

04Closed-loop tickets4 / 4

Every ticket tracked from open to closed.

A matching response opens a follow-up ticket with an owner and an SLA. Track it open → in progress → resolved → closed, with the full response context attached the whole way.

Owner + SLA on every ticket
Open → in progress → resolved → closed
Full audit trail of who did what, when

Ticket lifecycleSLA 24h

Open follow-up ticket

Owner: support · context attached

Send templated email

Subject: 'A quick check-in'

Resolve → close

Tracked with full audit trail

Also in automation

The rest of the surface area.

LIFECYCLE

Ticket lifecycle

Open → in progress → resolved → closed with audit log.

AUDIT

Audit trail

Every rule fire, task open, escalation logged.

SLA

Per-queue SLAs

Different SLA windows by team, queue, or rule.

ANALYTICS

Action analytics

How many actions, which resolve within SLA, where the loop closes.

EXPORT

Exports

Export tickets and action history to CSV for your BI or ticketing tool.

TEST

Rule sandbox

Dry-run a rule against past responses before turning it on.

FAQ

What people ask about automation.

Export tickets and action history to CSV/XLSX for your BI or ticketing tool. Native CRM and webhook integrations are on the roadmap, not part of the current release.

Where this fits

The platform around it.

Product

Survey Analytics

Cross-tabs, drill-down, exports analysts trust.

Solution

Customer Experience

NPS, CSAT, CES, with the loop actually closing.

Product

Dashboards & Reporting

Compose the leadership view. Share live.

Close the loop

Stop watching dashboards. Start moving on signals.

Configure your first IF → THEN with us walking through it.

Request demo Browse all products

preparing your workspaceloading dashboardssyncing latest responsesalmost ready

Sinova360

Sinova360

MANIFESTO

PRODUCT · ACTIONS & AUTOMATION

Own the next move.

Sinova360 turns responses into routed follow-up tickets with owners and SLAs, plus templated email follow-ups. Configure with IF → THEN. Close the loop without thinking about it.

Request demo See the rules

Rule engine · IF → THEN

Every response is a signal. Decide what happens next.

Condition

IF · NPS ≤ 6

NPS question answered
Score is 0, 1, 2, 3, 4, 5 or 6
Survey is Q4 NPS Pulse

Then · chain

Open task in CX queue · assignee = on-call CX lead
Attach response context · score + open text + contact
Email the CX lead · subject = '[Detractor] ' + account name

+ Compose IF/THEN rules with 14 condition types — route tickets and send email follow-ups

Owners, not observers

The value of feedback grows the moment someone owns the next move.

ACTIONS MANIFESTO—

The right movehappens fast.

SINOVA360 · 60-SECOND MEDIAN REACTION TIME

Condition types

Routing rules

94%

SLA hit rate

Avg resolution

Inside the queue

The view from the team that closes the loop.

Queues

Exec escalation4

CX recovery12

Support follow-up7

Growth signal18

CX recovery queue · 12 openSLA hit · 94%

T-148Detractor · Acme Corp · enterprise@cx-leadDue 2h

T-147Re-engage CSAT 1 · Northwind@supportDue 1d

T-145VIP escalation · Initech@execDue 24h

T-143Promoter testimonial draft@growthNo SLA

T-141Detractor · multi-touchpoint@cx-leadDue 6h

Avg resolution · 6h 22mAudit log: 12 events

Pillar capabilities

Four moves the platform owns.

01Tasks with context1 / 4

Every task carries the story behind the score.

Question, answer, score, contact, account tier, journey history, all attached. The person resolving never has to ask the customer to repeat themselves.

Full response context inline
Account tier + ARR + history attached
Tracked open → in progress → resolved → closed

Task · T-148SLA 4h

Detractor: Acme Corp · enterprise

Score

NPS · 3

Account

Acme · $180k ARR

Assignee

@cx-lead

Opened

2 min ago

"Migration support was unresponsive for 3 days. We almost rolled back."

02Priority routing2 / 4

Critical tickets route automatically. No manual triage.

Detractors to CX lead. eNPS drops to people teams. Venue issues to event ops. Compose multi-condition rules with 14 operators.

14 condition operators, nested groups
Per-queue SLA windows
Stateful (won't re-route an open task)

Routing rules5 active

NPS ≤ 4 + EnterpriseExec queue · SLA 48h

NPS ≤ 6 + Mid-marketCX queue

CSAT ≤ 2 + ContactSupport queue

Promoter NPS ≥ 9Growth queue

03Email follow-ups3 / 4

Templated email follow-ups to the team that owns it.

Send a templated email to the internal owner the moment a matching response lands, with the score, answer, and contact merged in. Triggers fire on the response: no batching, no delay.

Templated subject + body with response variables
Routed to the owning team or individual
Fires on the response, not on a nightly batch

Email follow-up · to @cx-leadjust now

From: Sinova360 · To: cx-lead@acme.com

[Detractor] New detractor: NPS 3 from Acme Corp

• Enterprise · $180k ARR
• Ticket opened in CX queue · @cx-lead
• SLA 4h

Open ticketView response

04Closed-loop tickets4 / 4

Every ticket tracked from open to closed.

A matching response opens a follow-up ticket with an owner and an SLA. Track it open → in progress → resolved → closed, with the full response context attached the whole way.

Owner + SLA on every ticket
Open → in progress → resolved → closed
Full audit trail of who did what, when

Ticket lifecycleSLA 24h

Open follow-up ticket

Owner: support · context attached

Send templated email

Subject: 'A quick check-in'

Resolve → close

Tracked with full audit trail

Also in automation

The rest of the surface area.

LIFECYCLE

Ticket lifecycle

Open → in progress → resolved → closed with audit log.

AUDIT

Audit trail

Every rule fire, task open, escalation logged.

SLA

Per-queue SLAs

Different SLA windows by team, queue, or rule.

ANALYTICS

Action analytics

How many actions, which resolve within SLA, where the loop closes.

EXPORT

Exports

Export tickets and action history to CSV for your BI or ticketing tool.

TEST

Rule sandbox

Dry-run a rule against past responses before turning it on.

FAQ

What people ask about automation.

Export tickets and action history to CSV/XLSX for your BI or ticketing tool. Native CRM and webhook integrations are on the roadmap, not part of the current release.

Where this fits

The platform around it.

Product

Stop watching dashboards. Start moving on signals.

Configure your first IF → THEN with us walking through it.

Request demo Browse all products