Legal
Privacy Policy
Last updated: June 2026
This Privacy Policy explains how Sinova360 (“Sinova360”, “we”, “us”) collects, uses, and protects personal data when you use our website and platform, and when respondents complete surveys distributed through our platform. We aim to handle data lawfully, transparently, and in line with GDPR principles. Questions can be sent to support@sinova360.com.
Who is the data controller
For data we process about our own account holders and website visitors, Sinova360 is the controller. For survey response data, the customer (workspace) that created the survey is the controller and Sinova360 acts as a processor on their behalf, under their instructions.
Data we collect
- Account data - name, work email, organization, and authentication credentials for workspace administrators.
- Survey content and responses - survey definitions created by customers and the answers respondents submit, which may include personal data the customer chooses to collect.
- Usage and technical data - log data, device and browser information, and IP address, used for security, rate-limiting, and reliability.
How we use data
We use personal data to provide and secure the platform, authenticate users, deliver surveys, generate analytics for the controlling customer, provide support, and meet legal obligations. We do not sell personal data, and we do not use survey response data for advertising.
Anonymity and access controls
The platform offers response-level anonymity controls, role-based access control, and audit logging. When a customer configures anonymous collection, administrators see aggregated or cohort-level results rather than identifiable individual responses.
Sharing and sub-processors
We share data with infrastructure and communications providers strictly to operate the service (for example, cloud hosting and transactional email delivery). These providers process data under contractual obligations consistent with this policy.
Data retention
We retain account data for as long as an account is active and as required to meet legal obligations. Survey response data is retained according to the controlling customer’s configuration and instructions, after which it is deleted or anonymized.
Your rights
Subject to applicable law, you may request access, correction, deletion, or export of your personal data, and you may object to or restrict certain processing. For survey response data held on a customer’s behalf, we will refer your request to that customer. Contact us at support@sinova360.com.
Changes to this policy
We may update this policy as the platform evolves. Material changes will be reflected by updating the “Last updated” date above.